State Farm® Insurance Agent Brett Bakken

"Nothing but great things to say about this Agency! I’ve been insured by them for a couple of years now and my Insurance Agent, Leslie Plascencia, has always been very helpful, informative and just a phone call away, if not her, all other Agents at this Location are also very polite and there to help! My experiences with everybody here have made me feel more comfortable to insure more through them! Great Service! Thank You Brett Bakken Agency!"

"I’ve had my policies with this office for a few years now and have always worked with Leslie Plascencia. Every time I need a question answered or have to make a claim she’s so quick and efficient. I’ve referred this office to a few people and will continue to do so. Thank you Leslie for always being so helpful!"

"Ms. Evelyn Jimenez Tapia, who has brought an excellent and memorable service experience. She truly is an expert in explaining complex information in an understandable, courteous, and persuasive manner. When I contacted Ms. Evelyn to inquire about the recent $65 increase in insurance rates over the past 6 months, I had the opportunity to experience her professionalism and enthusiasm. Not only did she provide a very clear explanation of the specific reasons for the price adjustment, but she also helped me understand that this is not only happening to me but to many other customers as well. Beyond her knowledge, Ms. Evelyn shows a commitment to and respect for her clients. I am aware that price changes are a necessary component of the insurance industry. She is a fantastic illustration of the values that a top-notch customer service agent can deliver. Sincere appreciation to Ms. Evelyn and best wishes for her further professional success!"

"(Translated by Google) I have been with this office for approximately 4 years. He insured my house, cars and life insurance. I am very happy with the service and the precious ones. The girls always treat me with very good service and respect, and I always recommend them to everyone. Thank you Brett Bakken office.- Rigo (Original) Eh estado con esta oficia por aproximadamente 4 años. Aseguró mi casa, autos y seguro de vida. Estoy muy contento con el servicio y los preciosos. Las muchachas siempre me tratan con muy buen servicio y respeto, y yo siempre las recomiendo a todos. Gracias oficina de Brett Bakken.- Rigo"

"Best and friendliest agency I've ever worked with. The staff is amazing and answer questions so easily and quickly. I'm extremely happy with them! The only reason why they didn't get 5 stars is because I've never spoken with Brett. UPDATE: Brett just called to, personally, thank me for my review. I was impressed by that... the fact that he takes the time to read his reviews and responds to them by phone! It gave me that small-town insurance agent type feel that's missing everywhere. Two thumbs up! You can't go wrong with them!"

"Still waiting for refund. They play games with dates. I canceled and changed my policy on my auto insurance/ renters insurance, they called my wife shortly after and talked her back into it, my wife didn't know they were playing a game so she didn't think to say anything. It wasn't until I got a quote when purchasing a new house that I saw they were charging me for insurance that I personally asked them to cancel. STAY AWAY! RUN! THEY WILL PLAY GAMES. I was loyal for over almost 15 years. I hope this game that they are trying to play now gets resolved immediately."

"Have cancelled their policy and now waiting for refund ! Their broker was given written requirements for our cover but misled us on what the policy actually covered. We sent lots of emails chasing the information which were ignored. Had to ring to speak to the owner to get a response .... and then found out the policy was wrong so had to cancel it. No apologies given and now waiting for a refund. Ridiculous ! Update: Your response to my review is disingenuous and misleading. I have given you copies of your own staff's written assurances about inclusions which were incorrect along with the emails chasing her which went unanswered. I did email (was also ignored) and then rang the owner but (as you already know), I was intercepted by a staff member. I was the one who identified the "limitations" that contradicted your staff's assurances, not you. Please don't try and rewrite history when a refund and an apology should be your priority. ."

"Long time State Farm customer, when I had a claim recently denied by claims department. My agents office stepped up and went to bat for me. Office went above and beyond and worked with claims department to get their decision reversed. I appreciate all their hard work and making sure that the right thing was done."

"Great friendly staff. I had a problem with communication between repair shops and towing company. I talked to Sareli in Brett Balkens office and let her know of the situation. She got right on the phone and cleared things up. Three hour later my car was not only towed but repaired and back in my possession. Mike S."

"(Translated by Google) Thanks to the StateFarm offices, they have helped us obtain the necessary insurance to adequately cover our family. With very reasonable prices. Especially Leslie who helped us. (Original) Gracias a las oficinas de StateFarm nos han ayudado en obtener el seguro necesario para cubrir a nuestra familia adecuadamente. Con precios muy razonables. En especial a Leslie que nos ayudó."