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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Lisa Hegle

September 14, 2023

5  out of  5 rating by Lisa Hegle
"Always easy to deal with. Best service ever!"


September 7, 2023

5  out of  5 rating by alturner2
"So friendly! Super helpful as well! Happy to make the change from my previous company."

Amparo M

September 6, 2023

5  out of  5 rating by Amparo M
"Nothing but great things to say about this Agency! I’ve been insured by them for a couple of years now and my Insurance Agent, Leslie Plascencia, has always been very helpful, informative and just a phone call away, if not her, all other Agents at this Location are also very polite and there to help! My experiences with everybody here have made me feel more comfortable to insure more through them! Great Service! Thank You Brett Bakken Agency!"

Kimberly Ceja

September 6, 2023

5  out of  5 rating by Kimberly Ceja
"I’ve had my policies with this office for a few years now and have always worked with Leslie Plascencia. Every time I need a question answered or have to make a claim she’s so quick and efficient. I’ve referred this office to a few people and will continue to do so. Thank you Leslie for always being so helpful!"

Wilson Liu

August 31, 2023

5  out of  5 rating by Wilson Liu
"Excellent experience, Angel was very responsive and proactive for my request. Very happy for my new policies."

daniel onofre

August 30, 2023

5  out of  5 rating by daniel onofre
"The agent Carina Arceo Padilla es excellent. She found my best condominium insurance and I recommend it. State farm is great"

Ha Chau

August 21, 2023

5  out of  5 rating by Ha Chau
"Ms. Evelyn Jimenez Tapia, who has brought an excellent and memorable service experience. She truly is an expert in explaining complex information in an understandable, courteous, and persuasive manner. When I contacted Ms. Evelyn to inquire about the recent $65 increase in insurance rates over the past 6 months, I had the opportunity to experience her professionalism and enthusiasm. Not only did she provide a very clear explanation of the specific reasons for the price adjustment, but she also helped me understand that this is not only happening to me but to many other customers as well. Beyond her knowledge, Ms. Evelyn shows a commitment to and respect for her clients. I am aware that price changes are a necessary component of the insurance industry. She is a fantastic illustration of the values that a top-notch customer service agent can deliver. Sincere appreciation to Ms. Evelyn and best wishes for her further professional success!"

Sousan Oveisi

August 15, 2023

5  out of  5 rating by Sousan Oveisi
"Friendly agency."

j prosper

July 19, 2023

5  out of  5 rating by j prosper
"Really nice crew… very helpful, specially sareli. She’s the best."

ellen rhodes

July 12, 2023

5  out of  5 rating by ellen rhodes
"Best people ever"

owen rooney

July 9, 2023

5  out of  5 rating by owen rooney
"best price and friendly people. the last place lied to me twice in the last 10 yrs or so."

Richard Versteeg

February 17, 2023

5  out of  5 rating by Richard Versteeg
"This was a truly professional experience due to my son having accidents on my policy they were able to work through all the challenges and got me a better rate by half than anyone else could provide me truly professional"

Rigoberto Sanchez

December 10, 2022

5  out of  5 rating by Rigoberto Sanchez
"(Translated by Google) I have been with this office for approximately 4 years. He insured my house, cars and life insurance. I am very happy with the service and the precious ones. The girls always treat me with very good service and respect, and I always recommend them to everyone. Thank you Brett Bakken office.- Rigo (Original) Eh estado con esta oficia por aproximadamente 4 años. Aseguró mi casa, autos y seguro de vida. Estoy muy contento con el servicio y los preciosos. Las muchachas siempre me tratan con muy buen servicio y respeto, y yo siempre las recomiendo a todos. Gracias oficina de Brett Bakken.- Rigo"

Alberto Beltran

December 9, 2022

5  out of  5 rating by Alberto Beltran
"Very friendly and helpful staff."

Nikina Thomas

October 21, 2022

5  out of  5 rating by Nikina Thomas
"Best and friendliest agency I've ever worked with. The staff is amazing and answer questions so easily and quickly. I'm extremely happy with them! The only reason why they didn't get 5 stars is because I've never spoken with Brett. UPDATE: Brett just called to, personally, thank me for my review. I was impressed by that... the fact that he takes the time to read his reviews and responds to them by phone! It gave me that small-town insurance agent type feel that's missing everywhere. Two thumbs up! You can't go wrong with them!"

Garrett Boyd

October 3, 2022

5  out of  5 rating by Garrett Boyd
"Sareli was extremely responsive and courteous. Quickly received a quote that fully covered my vessel and at a price that was affordable. Overall very positive experience. Would definitely recommend!"

Justin Hoffman

September 21, 2022

1  out of  5 rating by Justin Hoffman
"Still waiting for refund. They play games with dates. I canceled and changed my policy on my auto insurance/ renters insurance, they called my wife shortly after and talked her back into it, my wife didn't know they were playing a game so she didn't think to say anything. It wasn't until I got a quote when purchasing a new house that I saw they were charging me for insurance that I personally asked them to cancel. STAY AWAY! RUN! THEY WILL PLAY GAMES. I was loyal for over almost 15 years. I hope this game that they are trying to play now gets resolved immediately."

Craig McGovern

August 4, 2022

1  out of  5 rating by Craig McGovern
"Have cancelled their policy and now waiting for refund ! Their broker was given written requirements for our cover but misled us on what the policy actually covered. We sent lots of emails chasing the information which were ignored. Had to ring to speak to the owner to get a response .... and then found out the policy was wrong so had to cancel it. No apologies given and now waiting for a refund. Ridiculous ! Update: Your response to my review is disingenuous and misleading. I have given you copies of your own staff's written assurances about inclusions which were incorrect along with the emails chasing her which went unanswered. I did email (was also ignored) and then rang the owner but (as you already know), I was intercepted by a staff member. I was the one who identified the "limitations" that contradicted your staff's assurances, not you. Please don't try and rewrite history when a refund and an apology should be your priority. ."

Orvel Gilbertson

July 18, 2022

5  out of  5 rating by Orvel Gilbertson
"Long time State Farm customer, when I had a claim recently denied by claims department. My agents office stepped up and went to bat for me. Office went above and beyond and worked with claims department to get their decision reversed. I appreciate all their hard work and making sure that the right thing was done."

Colton Ramsey

July 1, 2022

5  out of  5 rating by Colton Ramsey
"Great friendly staff. I had a problem with communication between repair shops and towing company. I talked to Sareli in Brett Balkens office and let her know of the situation. She got right on the phone and cleared things up. Three hour later my car was not only towed but repaired and back in my possession. Mike S."

Adam Mason

June 21, 2022

1  out of  5 rating by Adam Mason
"Would not reccomend Very unprofessional, and dirty and scammy"

Irina A

April 18, 2022

5  out of  5 rating by Irina A
"We’ve been with their offices for probably over 10 years, always good service by phone, email or walk in."

Bryan Keith

March 22, 2022

5  out of  5 rating by Bryan Keith
"So far I have no problems with the local people. They have been very helpful and responsive. Hard to find in the city today. Gone are the days of customer service 😒"

Sandra Rodarte

March 2, 2022

5  out of  5 rating by Sandra Rodarte
"(Translated by Google) Thanks to the StateFarm offices, they have helped us obtain the necessary insurance to adequately cover our family. With very reasonable prices. Especially Leslie who helped us. (Original) Gracias a las oficinas de StateFarm nos han ayudado en obtener el seguro necesario para cubrir a nuestra familia adecuadamente. Con precios muy razonables. En especial a Leslie que nos ayudó."

Marissa Hamilton

January 4, 2022

5  out of  5 rating by Marissa Hamilton
"This experienced team of individuals goes beyond what it means to provide excellent customer service. The office is clean and comfortable and the staff members are stellar."